Shipping Policy Generator

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Website or app

Where will your Shipping Policy live?

Why we ask
Select every platform where customers place orders. The Shipping Policy names each one.

Select all that apply.

Why we ask
Enter the URL of the website this Shipping Policy applies to. The URL appears in the policy so customers know which store it covers.

Why we ask
Use the public name your customers recognize: your brand, store, or site name. It appears throughout the Shipping Policy.

Why we ask
Enter the name of the app as users see it in the Apple App Store or Google Play Store. It appears throughout the Shipping Policy.

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Are you a business or running this yourself?

Why we ask
Pick business if a registered legal entity (an LLC, a corporation or a partnership) owns the website or app. Pick individual if you run it under your own name. A business adds its legal name and address, which appear in the policy.

Where are you based?

Why we ask
Your country decides which clauses the policy includes.

How can customers reach you about an order?

Why we ask
Select every way customers can reach you about a delay, a damaged package or a wrong address. The Shipping Policy lists each one.

Select all that apply.

How long do you take to prepare an order before it ships?

Why we ask
Processing is the time from the order to the handover to the carrier. In the US, the Federal Trade Commission (FTC) expects you to ship within the time you state.

Do orders placed after a set time of day ship from the next business day?

Why we ask
A cut-off time tells customers which orders leave the same day. Add the time zone, so customers in other regions read the time correctly.

Do you prepare and ship orders on weekends and public holidays?

Why we ask
Customers count the days until delivery from the day they order. The Shipping Policy says whether weekends and public holidays count.

Which shipping methods do you offer?

Why we ask
Add each method with the delivery time and cost your checkout shows. Google Merchant Center flags a store when the rates in its policy and at checkout differ.

Do you offer free shipping?

Why we ask
Most stores ship for free above an order amount. The Shipping Policy states the condition, so the offer reads the same in your ads and at checkout.

Do you send customers a tracking number?

Why we ask
A tracking number lets customers follow the package until delivery. The Shipping Policy says whether they get one.

Do you ship outside your country?

Why we ask
International orders add customs duties and longer delivery times. Consumers in the European Economic Area (EEA) and the UK have delivery rights, which the Shipping Policy adds.

Where do you ship?

Who pays customs duties and import taxes?

Do you ship to P.O. boxes?

Why we ask
Some carriers don't deliver to P.O. boxes. When you don't ship to them, the Shipping Policy asks customers for a street address.

Can customers pick up orders in person?

Why we ask
Local pickup lets customers collect an order at your store or warehouse. The Shipping Policy gives the address.

How many days do customers have to report a damaged order?

Why we ask
A deadline gives you time to file a claim with the carrier. The Shipping Policy keeps the rights customers have by law, such as the EU legal guarantee.

What do you do when a package is lost in transit?

Why we ask
Customers want to know what happens when an order never arrives. In the EEA and the UK, you carry the risk until the customer receives the goods, so a customer there gets a replacement or a refund without waiting for your carrier claim.

Do you have a Return and Refund Policy?

Why we ask
Google Merchant Center asks for a return policy, and customers look for it next to your shipping terms. The Shipping Policy links to it.

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