Return and Refund Policy Generator

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Website or app

Where will your Return and Refund Policy live?

Why we ask
Pick every platform where you publish this Return and Refund Policy. Picking both a website and an app adds the clauses each one needs, so pick only the ones that apply to you.

Select all that apply.

Why we ask
Enter the URL of the website this Return and Refund Policy applies to. The URL appears in the policy so users know which site it covers.

Why we ask
Use the public name your users recognize: your brand, product, or site name. It appears throughout the Return and Refund Policy.

Why we ask
Enter the name of the app as users see it in the Apple App Store or Google Play Store. It appears throughout the Return and Refund Policy.

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Are you a business or running this yourself?

Why we ask
Pick business if a registered legal entity (an LLC, a corporation or a partnership) owns the website or app. Pick individual if you run it under your own name. A business adds its legal name and address, which appear in the policy.

Where are you based?

Why we ask
A business in the EU, Iceland, Liechtenstein, Norway or the UK offers at least 14 days for refunds, and the generator checks your answer against your country. Your country otherwise sets only the spelling of the English text: British or American.

How can users reach you with questions about your Return and Refund Policy?

Why we ask
Select every way users can reach you with questions about this Return and Refund Policy. The Return and Refund Policy lists each one.

Select all that apply.

How many days do customers have to request a refund?

Why we ask
Consumers in the EU and the UK have 14 days from delivery to cancel an online order and get a refund. A shorter window doesn't apply to them.

Select at least 14 days when your business is in, or sells to consumers in, the EU, Iceland, Liechtenstein, Norway or the UK.

What conditions must be met to issue a refund?

Why we ask
Pick every condition a customer meets to get a refund. Consumers in the EU and the UK keep their 14 days to cancel even without the original packaging. You can deduct only for wear beyond trying the item.

Select all that apply.

Do you issue refunds for items on sale (e.g., discounted items)?

Why we ask
Many stores treat sale items as final. Consumers in the EU and the UK still have 14 days to cancel an online order of sale items. Pick Yes if you refund sale items, or No if sale items are final.

Can customers exchange a product for a new one?

Why we ask
Exchanges let customers swap a product (wrong size, defect) for a new one instead of a refund. Pick Yes if you accept exchanges.

Why we ask
Enter the full postal address for returned items. The address appears in the policy so customers know where to send products.
123 Example Street,
Anytown, AT 12345
USA

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